They told me they were taping my DLS order confirmation. Based on that and having the person's name I would suspect that would be enough to validate the taping. If they say they don't have it then I can say "see there is your evidence of their intentional deception!". However it is still my word against theirs. The bottom line is we are talking about less than $200.00. It would cost you several hundred to just file. If you use an attorney it would cost $2500 just to get things started. They know that. On my recent QWest bill I was charged over $20.00 by MCI. QWest says they are only the "pass through" and only enforce payment to include disconnecting my service. They say they do not handle disputes. MCI says I am not their customer and they have no record of the bill. They refuse to handle any dispute. ATT is actually my long distance carrier. So what did I do? I filed a complaint with the ACC and they seem to be following up on it. I've spent much more time than it is worth. Why do I pursue it? I feel like I am being held hostage. I also hope I am part of a large group of people that will take the time to file a complaint. The only power we have is in number. Keith *!* Message: 2 *!* Date: Thu, 30 Aug 2001 03:25:19 +0000 *!* From: Jason *!* To: plug-discuss@lists.PLUG.phoenix.az.us *!* Subject: Re: Qworst DSL - Liars! *!* Reply-To: plug-discuss@lists.PLUG.phoenix.az.us *!* Thats probably the EXACT reason why they dont tape them all, only a *!* few percent of them. If they tape them all of the time as policy, it *!* will be known that tapes are available for suponea. If its random, *!* they just erase it and state that it was never taped to start with. *!* Linux wrote: *!* > Why not just subpoena their tape? That is what it is for right? Quality *!* > control? Your disputing their quality and you want control. *!* > *!* > This is just the example of why the yellow pages is half attorneys. *!* > *!* > I submit there is a good argument that you are doing business with an *!* > Arizona company from Arizona so Arizona law should apply. *!* > *!* > Now the million dollar question. Since it is illegal in MT to record a *!* > conversation without the consent of all parties, what do the police do? *!* > What about the 911 operator, fire, police, undercover ETC? *!* > *!* > And what about those missing minutes from the Nixon tapes? *!* -- *!* jkenner @ mindspring . com__ *!* I Support Linux: _> _ _ |_ _ _ _| *!* Working Together To <__(_||_)| )| `(_|(_)(_| *!* To Build A Better Future. | *!* --__--__--