All I've ever asked for was a prorate for the disruption -or- whatever
is in their Terms of Service.  Qwest promises $20 credit for any
network issue they cannot resolve the day it is reported, which
is about 2 weeks free.

George


Bob George wrote:
> 
> "George Toft" <george@georgetoft.com> wrote:
> 
> > [...]
> > Complain and make sure you get the CS Rep to note your account and
> > get a refund for the days your service was disrupted.  If he/she
> > doesn't want to cooperate, say "I would like your supervisor, please"
> > and discuss it with him/her.  If they don't cooperate (make sure
> > you get names along the way), ask them for the address to carbon
> > copy the complaint you are about to send to the Public Utilities
> > Commission and the FCC.  That particular request worked wonders on
> > Qwest.  Keep lots of notes.  (I have five typewritten pages of notes
> > on Qwest).
> 
> FWIW: Cox has always been good at giving a me a day or two's credit during
> sustained disruptions. Just don't go expecting the month to be free when
> you're down an hour.
> 
> - Bob
> 
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