This message is in MIME format. The first part should be readable text, while the remaining parts are likely unreadable without MIME-aware tools. Send mail to mime@docserver.cac.washington.edu for more info. ------_=_NextPart_000_01C208C1.78784FFA Content-Type: TEXT/PLAIN; CHARSET=US-ASCII Content-ID: So this is how you avoid complaints, misconfigure your Exchange server? ---------- Forwarded message ---------- Date: Fri, 31 May 2002 10:37:36 -0600 From: System Administrator To: pfleming@infomagic.net Subject: Undeliverable: Cisco DoS required CBOS upgrade- Qwest complaint Your message To: support@qwest.com; mailmaster@cc.state.az.us; Phoenix Linux Users Group; luna@infomagic.net Subject: Cisco DoS required CBOS upgrade- Qwest complaint Sent: Fri, 31 May 2002 10:40:21 -0600 did not reach the following recipient(s): Support on Fri, 31 May 2002 10:54:33 -0600 The message could not be delivered because you do not have create permissions on this folder or it is only available to folder owners at this time The MTS-ID of the original message is: c=us;a= ;p=qwest;l=DUBNTEX0110205311625KWK8BSW8 MSEXCH:MSExchangeMTA:Denver:QDENEX1 ------_=_NextPart_000_01C208C1.78784FFA Content-Type: MESSAGE/RFC822; CHARSET=US-ASCII Content-ID: Content-Description: Message-ID: From: Patrick Fleming EA To: support@qwest.com, mailmaster@cc.state.az.us, Phoenix Linux Users Group , luna@infomagic.net Subject: Cisco DoS required CBOS upgrade- Qwest complaint Date: Fri, 31 May 2002 10:40:21 -0600 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2653.19) X-MS-Embedded-Report: Content-Type: text/plain I have been in contact with Cisco support as well as customer support within Qwest regarding a serious Denial of Service update to the software that runs my Cisco 678 router. On 5-23-2002 Cisco released the following advisory: http://www.cisco.com/warp/public/707/CBOS-DoS.shtml As indicated, I called Qwest- the provider of my modem. The first person I talked to transfered me to another department. Without talking to anyone at all, just following the prompts provided by the voice mail system, I was able to get right back where I originally started, with DSL Tech support. This time I was told that they had just received a memo regarding the updated software but that he didn't know anything more regarding the memo. This was either 5-28 or 5-29. I emailed Cisco, based upon their press release to attempt to get the update from them as I was unsuccessful with getting anything from Qwest. Their response is the following website: http://www.qwest.com/dsl/customerservice/modemsupport.html which as of 9:00am 5-31-2002 indicated that they are working on getting the software ready for use by their customers. This software has been available since 5-23 from Cisco, but since Qwest DSL users purchase their modems from Qwest, Cisco indicates that it is Qwest's responsibility to provide the upgrades. I would have no problem with that if Qwest fulfilled this responsibility with their customers, of which I am only one. I have recontacted Cisco in regards to the unavailability of the upgrade on Qwest's site and I seem to be in a support loop waiting for a human to read my email. I believe that this deserves the attention of the Corporation Commission as it represents a shortfall in the quality of service provided by a public utility. -- Patrick Fleming, EA http://myhdvest.com/patrickfleming Licensed to represent taxpayers before Exam, Appeals, and Conference divisions of the IRS ------_=_NextPart_000_01C208C1.78784FFA--