--=-0AgDBxcUikspRpG3EnIn
Content-Type: text/plain
Content-Transfer-Encoding: quoted-printable

GNUe DCL does much of this and with next version release should do all
of it.  Actually I believe it does everything you say here, except its
not set so a client can only see their 'own' tickets.  (ie: they can see
all the tickets)

Bugzilla is not what you want for what you describe.  You might look at
RT, it is another popular one.  I am DCL biased, but it will be a month
or so before it completely meets your requirements.

It is packaged in debian though and you can apt-get it. :)


On Wed, 2002-10-09 at 20:18, Craig White wrote:
> On Wed, 2002-10-09 at 14:42, John Albee wrote:
> > I am looking for a trouble/support ticket system to track my clients is=
sues
> > with.  I have found a few open source options, but I am also looking fo=
r one
> > where my clients can log in and create the ticket themselves which I ca=
n
> > then later assign to the appropriate person.  My ultimate goal is to ha=
ve it
> > so I can see all the trouble tickets grouped by company, the techs can =
see
> > the items assigned to them, and the client can log in and see the statu=
s of
> > all tickets relating to them.  If I can find a package to do this, it w=
ill
> > save me a huge amount of time everyday.
> -----
> bugzilla?
>=20
> Craig
> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=
=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-
> PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us
> To subscribe, unsubscribe, or to change  you mail settings:
> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>=20
--=20
Derek Neighbors
GNU Enterprise
http://www.gnuenterprise.org
derek@gnue.org

Was I helpful?  Let others know:
 http://svcs.affero.net/rm.php?r=3Ddneighbo

--=-0AgDBxcUikspRpG3EnIn
Content-Type: application/pgp-signature; name=signature.asc
Content-Description: This is a digitally signed message part

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.0 (GNU/Linux)

iD8DBQA9pRukHb99+vQX/88RAiEMAJsGOgggDREDhf0wfvjalSN59s/9OACfeFpp
stXas9Rua5ZrTFeTf+Z7Af4=
=+J7T
-----END PGP SIGNATURE-----

--=-0AgDBxcUikspRpG3EnIn--