On Wednesday 17 December 2003 09:35, you wrote:
> I think we can all find people who have had the same experience with all
> the companies including Dish.  I just dropped Qwest for Cox for cable,
> internet and phone.  I've never had to wait more than a few minutes with
> Cox and the tech support people have been helpful.  I have also used their
> on line live tech support chat with good results too.  Usually the Qwest
> VDSL internet was a bit faster than Cox but not always and Cox's is $10 a
> month less and both are faster than anyone's DSL.  And for two phone l nes
> with lots of bells and whistles on them Cox is lower cost than Qwest.  My
> total cost went down between $10 and $20 a month and I get cable TV on all
> my TV's not only 3 like with Qwest.
>
> -----Original Message-----
> From: Dartagnon [mailto:dartagnon@thereprayer.com]
> Sent: Tuesday, December 16, 2003 7:33 PM
> To: plug-discuss@lists.plug.phoenix.az.us
> Subject: RE: A good deal
>
>
>
> I will NEVER give my business to Cox again.  I was even an installer for
> them for awhile.  IMHO, they are the worst company to deal with in the
> valley. When I finally got fed up with their flaky cable modem service,
> channels that were fuzzy and messed up on my TV, I totally ditched them and
> went with Dish Network for my TV and DSL for my Internet.  I have never
> regretted the change for a moment.  My local channels are much clearer on
> the satellite than they ever were with Cox. Plus, their customer service is
> absolutely horrible.  It usually takes 45 minutes to get ahold of a CSR,
> and, when you do, they are semi-clueless.  The last dealings I had with
> them was when I sold my cable modem on Ebay to a guy who lives here in
> Phoenix.  He called and said that though my Cox account was closed, it
> still showed the cable modem on my account and asked if I would call them
> and have it taken off of the account so that he could add it to his.
> Forty-five minutes on hold later, I finally got ahold of a CSR who
> completed the transaction. In my apartment complex we can have the small
> dishes.  When I moved in in December 2000, there was 1 dish.  Now, about
> 20% of the apartments have small dishes.  That is a good barometer of Cox.
> Dart
>

Dart,
Just curious -  when was your bad experience with Cox?  Perhaps they've 
started to clean up their act in response to consumer complaints.

Vaughn
>  _________________________________________________
> If I subtract the cable TV portion off my bill I get phone and cable
> internet (Cox) for $72 (no the phone is NOT cheaper than Qwest). At the
> ..10/min rates posted on the Cox web site, I'm left with 129 minutes of
> long distance until my bill is equal to yours.
>
> Granted, I still have Cox controlling some of what I can do, but unless a
> person regularly makes long distance calls I think Cox is a better value (I
> can't believe I just said that).
>
> So, you're NOT wrong, it just depends ;-)
>
> Bart
>
>  <http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discus>

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