I manage a team of 5 who do a wide variety of small tech projects for
our customers.  We need a "request tracking" or "issue tracking"
system to both help us collaborate among ourselves, but also
communicate to 100 coworkers and 900 clients.

I have been looking at RT from http://www.bestpractical.com/rt/ and it
seems to have all the features we need.

If anyone has other suggestions or experience, please chime in.  Thanks.
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