I too run a wireless ISP.
I listen to complaints, credit when requested, refund when credit won't do, 
and help my customers personally.
I could use some help shaping my line though...
Enrique 

PS: My ISP runs exclusively in Linux.  Mostly LFS. 

 


R P Herrold writes: 

> On Sun, 26 Oct 2008, Matt Graham wrote: 
> 
>> After a long battle with technology, der.hans wrote:
>>> Am 26. Okt, 2008 schwätzte Tuna so:
>>>> I don't know which ISP is the least evil and corrupt around here,
> 
>> Common problem.  They're all evil and corrupt, but some of 
>> them are less evil than others.
> 
> wow -- harsh, coming from der.hans -- considering I manage an 
> ISP and all as part of what I do. 
> 
> Complaints are all monitored, and root cause analysis 
> performed when needed.  Weekly management review of 
> metrics.  Rates are published, and honored. Ombudsman 'fairy 
> god-parent' 'make goods' as needed. 
> 
> You must have ended hanging out with the wrong folks -- 
> usually happens becuase people consider ISP services fungible 
> and buy solely on price considreations. 
> 
> -- Russ herrold
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