My condolences for your loss. Your sister could make an appointment with the Genius Bar at any Apple store. The only issues with Apple stores are the crowds and the technicians can only offer Apple based solutions, even if there are cheaper non-Apple solutions available. I use the following one: Biltmore Fashion Park 2502 East Camelback Road, Phoenix, AZ 85016 Phone: (602) 606-1470 Hours: Monday 10:00 am – 9:00 pm Tuesday 10:00 am – 9:00 pm Wednesday 10:00 am – 9:00 pm Thursday 10:00 am – 9:00 pm Friday 10:00 am – 9:00 pm Saturday 10:00 am – 9:00 pm Sunday 11:00 am – 6:00 pm Transit: Camelback Rd & 24th St There may be one closer to the person who needs help. The other Mac alternative I use is MacMedia, Inc. The folks in the Scottsdale store are very knowledgeable and helpful. I tend to use them more often because I hate the crowds at the Apple Store...;) They are also not forced to recommend Apple only solutions - they offer Apple and no-Apple solutions (including lots of open source solutions!) and you can pick the price/alternatives you want. 6928 East Fifth Avenue. Suite 1 Scottsdale, AZ 85251 480 964-6352 Store Hours Mon-Fri 9am-6pm Saturday 10am-4pm Sunday Closed [Peoria Open] 15525 N 83rd Ave. Suite 108 Peoria, AZ 85382 623 850-8000 Store Hours Mon-Thu 10am-7pm Fri-Sat 10am-8pm Sunday 12pm-6pm Given your sister's situation (and perhaps a copy of the death certificate) I would hope neither store would charge anything for helping her. Good luck! Mark